Till now, your customers could not cancel their own subscriptions or payment plans in Paythen. This meant they had to reach out to you, and you had to manually cancel their subscription for them. If you have a large customer base, this can add up to dozens of hours a week.
With self-cancellation now optional on all subscriptions, payment plans and pay your way plans, you can now let your customers cancel their own plans 24 x 7 without having to reach out to you.
This is completely optional and controlled at a plan-level. If you’d prefer to manage cancellations, leave this option off when creating or editing a plan. Read more about how to enable this option here.