Easily keep track of customers with failed payments, with three new Overdue statuses in Paythen. Till now, customers with one or more failed payment attempts showed as In Progress just like customers with no failed payments.
We’re introducing three new Overdue statuses – to let you easily see any customers falling behind on their plan. Overdue – Retrying, Overdue – At risk and Overdue – Manual action required. For the first two statuses, there is no manual action needed. Re-attempts will continue automatically as per your Stripe settings. Customers whose payments go through will change back to the In Progress status.
For customers showing the third (manual action required) status, they have exhausted all automated payment attempts and a new payment method must be entered. Once it is, the plan may need to be manually resumed from within Stripe. There’s more detail about this and all other statuses in this help article.