What’s new

Easily keep track of customers with failed payments, with three new Overdue statuses in Paythen. Till now, customers with one or more failed payment attempts showed as In Progress just like customers with no failed payments.

We’re introducing three new Overdue statuses – to let you easily see any customers falling behind on their plan. Overdue – Retrying, Overdue – At risk and Overdue – Manual action required. For the first two statuses, there is no manual action needed. Re-attempts will continue automatically as per your Stripe settings. Customers whose payments go through will change back to the In Progress status.

For customers showing the third (manual action required) status, they have exhausted all automated payment attempts and a new payment method must be entered. Once it is, the plan may need to be manually resumed from within Stripe. There’s more detail about this and all other statuses in this help article.

With our new Zapier action, you can automatically send custom payment plan links with varying amounts and other fields to your customers. Whether it’s via Shopify, other eCommerce platforms, forms or anywhere else, you can now send dynamic payment plan links to each customer in a beautiful email sent directly by Paythen.

All you need to do is pass some key values in the Zapier trigger step and your customers get a beautifully designed email with your logo and their custom payment plan link with their cart totals or any other amount you passed in the trigger step.

This makes it easier to use Paythen with Shopify, other eCommerce platforms, form builders, CRM tools and even Google sheets. You can trigger customers to receive their personalized payment plan link from any of the 5,000+ apps supported by Zapier.

Get started with Paythen and Zapier here. Reach out via the chat icon if you need a hand getting set up.

Sometimes customers need a break from their payments. You can now pause and resume Paythen payment plans or subscriptions with one click right from within the Paythen dashboard. When a plan is paused, no new payments will go through. Resume payments any time just as easily.

Want to let customers resume payment plans directly? Easy – they can do it anytime with one click via their customer page so you can reduce the time you spend on admin and support.

We’re excited to ship one of our most requested WooCommerce features – the ability to offer payment plans only for specific products. You can now do exactly that with our WooCommerce plugin. You can offer payment plans for one or more products with just two clicks.

To add this on your WooCommerce store, ensure you have v0.6.2 or higher of our plugin installed (you can download the latest version via your Paythen dashboard), then switch ON the relevant “Enable Paythen for specific products only” checkbox in the plugin settings, and click “Save”:

Then go to each WooCommerce product you want to enable payment plans for, and check the “Show payment plan option when this product is in the cart” option, and click Publish:

This option shows up in the right sidebar of the product page edit view, so ensure your theme/view has the sidebar showing if you can’t see this.

You can now check this box for each product that should have the payment plan option. This will show the payment plan option at checkout only if this product is in the cart. If there are other products in the cart, they will be included in the payment plan total also.

Combine this with our product level “how it works” snippet and pop-up to maximize its effectiveness. Read more here.

Not sure how to do this? No worries, just reach out to us and we can help.

If you’re using Paythen on your WooCommerce store, you can now highlight the availability of payment plans on each product page. This lets your customers know they can choose an easy way to pay when they check out. Customers can click on the i icon accompanying this text to see a pop-up that explains how the payment plan process works. In addition to the default text and icons, you can add your own custom text too to provide customers with more context.

See a live demo of how this works on our WooCommerce Demo Store. Here’s a preview of the how it works pop up they’ll see:

To add this on your WooCommerce store, just ensure you have v0.6.2 or higher installed (you can download the latest version via your Paythen dashboard) and then enable this via the plugin settings.

Not sure how to do this? No worries, just reach out to us and we can help.

Do more with Zapier – we’ve added three new triggers to our Zapier app. Get notified for every successful payment, plan completions and plan cancellations. This adds to the existing new customer trigger we had and lets you get more granular with the data you send out of Paythen. Same as the existing trigger, you can set these triggers to work with all Paythen plans or choose specific ones.

We’ve also introduced our first Zapier action: Send payment plan emails to customers. Read more about it here.

Not using Paythen with Zapier yet? Switch it ON in your Paythen account settings to get started.

Till now, you couldn’t edit any data on plans which had customers on them. We’ve now introduced a limited edit option that lets you easily change any text fields like the plan name, description, terms text and more at any time on plans with or without customers.

For plans with customers, you still can’t edit the numbers or plan configuration as this causes issues with existing customers and plan reporting but text edits are now easy. To make bigger changes to the plan, you’ll need to create a copy of the plan and then archive the old plan.

We’ve added some new filtering options in your Paythen dashboard to keep things tidy and easier to manage:

👉 You can now hide archived plans on the plans page in your dashboard

👉 You can now hide cancelled or completed customers on the customers page in your dashboard

If you’re using Paythen on your Shopify store, you can now highlight the availability of payment plans on each product page – just above the Add to cart button. This lets your customers know they can choose an easy way to pay when they check out. Customers can click on the i icon accompanying this text to see a pop-up that explains how the payment plan process works. See a live demo of how this works on our Shopify demo store here. Here’s a preview of the how it works pop up they’ll see:

To add this on your Shopify store, just follow the instructions here. Not sure how to do this? No worries, just reach out to us and we can help.

Maximize your conversions by letting customers pick the length of their payment plans – within a range you define of course! This much requested feature lets your WooCommerce customers decide how many installments they want to pay their payment plan over – aligning it with their cashflow and increasing your chances of getting that sale. This is just a checkbox away in your Paythen plugin settings. You must have version 0.5.3 or higher of the plugin to see this functionality.

Once you have it installed, just check the box to let customers choose the number of installments, enter a minimum and optional maximum number and each customers will be able to choose their installments at checkout. The billing interval (weekly or monthly) will remain whatever you’ve set in your template. You can download the latest version of the plugin from the Integrations tab in your Paythen account.

We’ve released a big new update to the payment fields for all plan types in Paythen – these look slightly different but have huge changes behind the scenes that will allow us to bring you new localised payment methods faster and more securely. You’ll notice the payment fields look and are slightly different vs. before. The card number, cvv and expiry date fields are now separated – and a new country field will show on all plans – this country filled is used by Stripe for additional verification to combat fraud and reduce instances of failed payments. This will automatically detect your customer’s country and be pre-filled.

• Google Pay, Apple Pay are now available for all plan and payment types – previously they were only available for one-time payments. They also work with or without custom fields, giving your customers more options.
• Alipay is now available for eligible one-time payments
• iDEAL (popular in the Netherlands) is now available and will automatically display for eligible customers for one-time payments

The new payment fields also dynamically adjust to show the payment methods most likely to convert based on a customer’s location, browser and many other factors – this is based on the billions of transactions Stripe has analysed and processed so far.

Discount codes (coupon codes) have been one of the most requested features in Paythen. We’re excited to launch discount codes for all plan types in Paythen. As with anything else in Paythen, discount codes are super easy to create, manage and use. Try them out now in your Paythen dashboard or read more about how to set them up and how they work across different plans here.

Supercharge your workflow by sending Paythen data to over 3,000 apps with Zapier – including Slack, Gmail, Google Sheets & more. Our Zapier app is currently in an open beta. You won’t see it in the Zapier app list but you can add it to your Zapier account via this link.

Read more about some popular workflows and integrations here.

If you have plans with hundreds or thousands of customers, or just have a lot of customers, loading the plans and customers pages could take a little while…

We’ve completely re-worked how these are displayed so they load way faster than before – with the difference noticeable if you open the plans page, the customers page, or plan reports with 200+ customers. We’re constantly optimising Paythen under the hood to make things faster and better for you and your customers.

Many customers use their Stripe accounts to run advanced reports and other automations. We’ve improved the description we pass into your Stripe account for each payment. This now includes a unique plan ID which never changes for each plan. You’ll see a unique ID like this: project_management_fundamentals_3ydwf2addx_plan This is automatically generated by Paythen when you create a new plan and never changes. This makes it easier to identify payments for specific plans in your Stripe dashboard.

Our Zapier app is now available on request and will let you send Paythen customer data into all your other systems – from your CRM, to Google Sheets and lots more. It’s currently in an open beta – which means anyone can use it but you won’t be able to see it in the Zapier app store yet (that’s coming soon too).

If you’d like access to our Zapier app now, just email hello@paythen.co or let us know via the chat icon below and we’ll send you a link with access.

Paythen now supports a better, easier Apple Pay & Google Pay experience for your customers. You just need to switch Apple Pay to “On” in your Paythen settings, and no action is needed for Google Pay. Your customers will see the Apple Pay or Google Pay buttons for one-time payments (support for recurring plans is coming soon) automatically when they’re on a device that supports it. Read more about how it works here.

Scheduled payments can often fail – new cards, expired cards, insufficient funds, and more. Till now, this meant manually checking customer records in Stripe and spending time and effort chasing customers. Paythen makes this completely hassle-free and fully automated by sending your customers failed payment notifications every time an attempt fails. This email includes a handy link to update their card details.

You, or other admins on your Paythen account can choose to be notified too. You can toggle these settings via your Paythen dashboard.

Read more about failed payments in Paythen.

Paythen makes it easy to offer plans in any currency you want. However having different currencies can make it harder for you to understand reports and compare different plans with each other. Paythen now makes this way easier for you.

If you have a plan that’s not in your base currency, we’ll automatically show you converted values in plan level reports as well as on your dashboard so you can more easily understand how your plans are performing.

Read more about currency conversions in Paythen.

Till now, plan level reports were only available for the Pay your way and Payment plan product types. Now you can get the key insights you need for all 4 plan types in Paythen. The reports are available for all existing and new plans you create. Quickly see the key metrics for your plans as well as a pre-filtered view showing customers on the plan for easier administration.